Consultants
Our dedicated consultants work with clients from the first stage of implementation to the ongoing refinement of the High Performance Checking strategy. Although most are experienced bankers, the group’s wide range of experience provides our clients with a wealth of insight. In addition to their traditional consulting role, our consultants are outstanding classroom trainers, bringing enthusiasm and energy to the learning environment. Bankers attending their training leave ready to maximize and enhance customer relationships in support of the HPC strategy.

Mystery Shoppers
Our professional mystery shopping team is comprised of individuals with varied backgrounds from around the country. Since the HPC strategy is about driving new customers to the bank, mystery shoppers experience how “strangers” are welcomed as new customers. Does the bank impose roadblocks for prospects with out-of-state driver’s licenses? Do employees recognize the opportunity to cross-sell products and create a total banking relationship? Our shoppers are skilled observers and writers who have been trained to focus on the important details of HPC and the customer experience. They produce consistent, objective shopping reports, which our clients find invaluable.